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We have updated our website so please email or ring us if you have not yet had your log in details sent out. If you are new to the site please register online by clicking on the link in the top left of this screen. .
If you have any problems ring us on 01262 670399 or click contact us for the email!

Help & FAQ

Contact Details


Please make sure you have checked the FAQ questions below before contacting us as most questions can be answered here above!

Telephone:
(Mon - Fri 9am-5pm GMT)

For new customers and queries about the products:
SALES (+44) 01262 670399 or email us .

To place an order or to chase an order:
OFFICE (+44) 01262 670399 or email us

note- if chasing an order please have your order reference number ready, and the date of your order.

FAX:
(+44) 01262 672774

POST:
WG Retro, Redshaw House, Lancaster Road, Carnaby Ind Est, YO15 3QY

COMPLAINTS
If you want to make a complaint about the company in any way please email us with full details here to contact the managing director with your problem.
Redshaw House, Lancaster Road, Carnaby Industrial Estate, Carnaby, Bridlington, YO15 3QY.


FAQs - Click the question title to show the answer.

1. Where is my order?

2. I haven’t received an item on my order?

3. What is your refund policy?

4. How will my order be shipped?

5. What are the shipping costs?

6. Do you have a minimum order quantity or value?

7. Do I need to create an account to order products from WG Retro?

8. Do you have an Offline Catalogue / Price list that can be sent out?

9. When is X item back in stock?

10. We are not eligible to pay UK VAT, how is this refunded?

11. Is there any licensing/trademark and copyright issues I need to be aware of?

12. Do you have a mailing list, how do I join?

13. Do you drop ship?

14. Do you do sale or return?

15. Do you offer free displays or point of sale information?

16. Can you offer us exclusivity in our area?

17. Can you do a discount on larger orders?

18. Bespoke orders

19. I’ve seen X products elsewhere but its not on your site…can you supply it?

20.I need to return a product - what do I do? )

About Us | Trade Shows | How To Order
We have updated our website so please email or ring us if you have not yet had your log in details sent out. If you are new to the site please register online by clicking on the link in the top left of this screen. .
If you have any problems ring us on 01262 670399 or click contact us for the email!